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Customers Directory
Unified customer contact records, channel history, and lead intelligence for Aprilo Infotech
| Customer | Company & Website | Primary Channel | Lead Status | Detected Product Interest | Last Active | Action |
|---|---|---|---|---|---|---|
|
E
Emma Watson
|
CloudPeak Digital
cloudpeak.io
|
Website | Verified Opportunity | API Gateway & Webhooks | 10h ago | |
|
M
Michael Vance
|
Vance Logistics Ltd.
vance-logistics.com
|
Website | Hot Lead | Magento 2 Enterprise Cloud | 2m ago | |
|
S
Sarah Jenkins
|
Nordic Retail Group
nordic-retail.se
|
Active Customer | PIM & ERP Connector | 1h ago | ||
|
D
David Chen
|
TechPulse Solutions
techpulse.io
|
Website | Enterprise Client | Custom Laravel Extension Suite | 1d ago |
Customer Name
Customer inquired about enterprise integration capabilities.
Knowledge Bases & AI Sources
Curated organization documentation used by Aprilo AI to generate automated replies and assist agent drafts.
Magento 2 Enterprise Solutions
Comprehensive guide on Magento 2.4.x architecture, PHP 8.2 & 8.5 compatibility, module isolation, performance tuning, and 24/7 SLA migration timelines.
Support Packages & Entitlements
Commercial pricing tiers, dedicated agent response times, business hours, escalation matrix, and warranty specifications for Aprilo Support plans.
Cloud Commerce API & Webhooks
API specifications, webhook payload examples, HMAC signature verification, WhatsApp Business API endpoints, and live agent handoff protocols.
Company Information & Legal
Company overview, locations, GDPR compliance policies, security standards, SOC2 adherence, and billing information for Aprilo Infotech.
Upload Knowledge Source
Support Analytics & Reports
Conversation throughput, human handoff efficiency, AI deflection rate, and agent performance for Aprilo Infotech
| Agent | Status | Assigned Conversations | Avg. Response Speed | Resolution Rate | CSAT Rating |
|---|---|---|---|---|---|
|
R
Support Specialist (You)
|
Online | 14 | 38 sec | 98.2% | ★ 4.95 |
|
P
Priya Patel
|
Away | 12 | 45 sec | 96.5% | ★ 4.88 |
|
A
Arjun Verma
|
Offline | 9 | 52 sec | 95.0% | ★ 4.82 |
Generate Support Reports
| Conversation ID | Customer | Channel | Mode | Status | Agent | Product Interest | Created At |
|---|---|---|---|---|---|---|---|
| conv_101 | Emma Watson | Website | Human | Active | Rahul Sharma | API Gateway & Webhooks | 10h ago |
| conv_102 | Michael Vance | Website | Needs Human | Waiting | Unassigned | Magento 2 Enterprise Cloud | 2m ago |
| conv_103 | Sarah Jenkins | AI | Resolved | Aprilo AI | PIM & ERP Connector | 1d ago | |
| conv_104 | David Chen | Website | Human | Closed | Rahul Sharma | Custom Laravel Extension Suite | 2d ago |
Console & Organization Settings
Manage agent preferences, team members, live chat widget customization, and AI assistance triggers for Aprilo Infotech
Agent Profile & Preferences
Configure your personal agent credentials, audio alerts, and console notifications.
Profile Identity
Audio Alerts & Chimes
Users & Support Agents
Manage organization agents, assignments, and support roles.
| Agent Name | Role | Presence | Assigned | Last Active | Action | |
|---|---|---|---|---|---|---|
| Support Specialist | [email protected] | Senior Specialist | Online | 3 | Just now | |
| Priya Patel | [email protected] | Tier 2 Lead | Away | 5 | 12m ago | |
| Arjun Verma | [email protected] | Support Agent | Offline | 1 | 2h ago |
Chat Widget Customization
Configure the public website visitor widget and generate the secure installation script.
<!-- Aprilo Agent Live Chat Widget -->
<script
src="https://cdn.apriloinfotech.com/chat-widget/v1/widget.js"
data-widget-key="pk_live_aprilo_tenant_9824f1"
async>
</script>
AI Agent Brain & Prompt Configuration
Manage system prompts, knowledge indexing thresholds, and automatic human handoff triggers.
Customer Conversation Channels
Connected inbound communication pipelines.
Security & Authentication
Session lifetime, authorized origin domains, and encryption standards.
Enforced via strict HTTP session cookies with SameSite=Lax and authorized Bearer tokens. Cross-organization access is validated server-side.
Tenant conversations are isolated within /orgs/{organization_id}/conversations ensuring no organization data leakage.