/* ==========================================================================
   APRILO AGENT - Enterprise Customer Conversation & Support Console CSS
   Branding Palette:
   Green: #22C55E | Dark Green: #16A34A | Deep Green: #065F46
   Orange: #FF8A00 | Orange Light: #FFB020
   Dark: #1F2937 | Secondary: #6B7280 | Background: #F8FAFC | White: #FFFFFF
   ========================================================================== */

:root {
    --color-primary: #16A34A;
    --color-primary-dark: #065F46;
    --color-primary-light: #22C55E;
    --color-primary-soft: rgba(34, 197, 94, 0.12);
    --color-accent: #FF8A00;
    --color-accent-light: #FFB020;
    --color-accent-soft: rgba(255, 138, 0, 0.12);
    
    --color-dark: #1F2937;
    --color-dark-surface: #111827;
    --color-secondary: #6B7280;
    --color-border: #E2E8F0;
    --color-border-light: #F1F5F9;
    --color-bg: #F8FAFC;
    --color-white: #FFFFFF;
    
    --color-danger: #EF4444;
    --color-danger-soft: rgba(239, 68, 68, 0.12);
    --color-warning: #F59E0B;
    --color-warning-soft: rgba(245, 158, 11, 0.14);
    --color-info: #3B82F6;
    --color-info-soft: rgba(59, 130, 246, 0.12);

    --font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    --shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
    --shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.08), 0 2px 4px -1px rgba(0, 0, 0, 0.04);
    --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1), 0 4px 6px -2px rgba(0, 0, 0, 0.05);
    --radius-sm: 6px;
    --radius-md: 8px;
    --radius-lg: 12px;
    --radius-full: 9999px;
}

*, *::before, *::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html, body {
    height: 100%;
    width: 100%;
    font-family: var(--font-family);
    background-color: var(--color-bg);
    color: var(--color-dark);
    font-size: 14px;
    line-height: 1.5;
    -webkit-font-smoothing: antialiased;
    overflow: hidden;
}

/* ==========================================================================
   APP HEADER & NAVIGATION BAR
   ========================================================================== */
.agent-header {
    height: 56px;
    background-color: var(--color-dark);
    color: var(--color-white);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 1.25rem;
    border-bottom: 1px solid rgba(255, 255, 255, 0.1);
    z-index: 50;
    flex-shrink: 0;
}

.brand-section {
    display: flex;
    align-items: center;
    gap: 1.5rem;
}

.brand-logo-link {
    display: flex;
    align-items: center;
    gap: 0.6rem;
    text-decoration: none;
    color: var(--color-white);
    font-weight: 700;
    font-size: 1.1rem;
    letter-spacing: -0.02em;
}

.brand-header-logo {
    height: 36px;
    width: auto;
    max-width: 175px;
    object-fit: contain;
    display: block;
    transition: transform 0.2s ease, filter 0.2s ease;
}

.brand-logo-link:hover .brand-header-logo {
    transform: scale(1.03);
}

.brand-badge {
    background: linear-gradient(135deg, var(--color-primary), var(--color-primary-light));
    color: var(--color-white);
    font-size: 0.65rem;
    font-weight: 800;
    text-transform: uppercase;
    padding: 0.15rem 0.45rem;
    border-radius: var(--radius-sm);
    letter-spacing: 0.05em;
}

.org-indicator {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    font-size: 0.8rem;
    background-color: rgba(255, 255, 255, 0.08);
    padding: 0.25rem 0.65rem;
    border-radius: var(--radius-full);
    color: #CBD5E1;
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.org-indicator .org-dot {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background-color: var(--color-primary-light);
}

.main-nav {
    display: flex;
    align-items: center;
    gap: 0.4rem;
}

.nav-link {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    padding: 0.4rem 0.8rem;
    color: #94A3B8;
    text-decoration: none;
    font-size: 0.85rem;
    font-weight: 500;
    border-radius: var(--radius-sm);
    transition: all 0.15s ease;
}

.nav-link:hover {
    color: var(--color-white);
    background-color: rgba(255, 255, 255, 0.08);
}

.nav-link.active {
    color: var(--color-white);
    background-color: rgba(34, 197, 94, 0.2);
    border: 1px solid rgba(34, 197, 94, 0.4);
}

.header-right {
    display: flex;
    align-items: center;
    gap: 1rem;
}

/* Presence Dropdown */
.presence-selector {
    position: relative;
}

.presence-btn {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    background-color: rgba(255, 255, 255, 0.08);
    border: 1px solid rgba(255, 255, 255, 0.15);
    color: var(--color-white);
    padding: 0.35rem 0.75rem;
    border-radius: var(--radius-full);
    font-size: 0.8rem;
    font-weight: 500;
    cursor: pointer;
    transition: background-color 0.15s;
}

.presence-btn:hover {
    background-color: rgba(255, 255, 255, 0.15);
}

.status-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    display: inline-block;
}

.status-dot.online { background-color: #22C55E; box-shadow: 0 0 6px #22C55E; }
.status-dot.busy { background-color: #EF4444; }
.status-dot.away { background-color: #F59E0B; }
.status-dot.offline { background-color: #94A3B8; }

.presence-dropdown-menu {
    display: none;
    position: absolute;
    right: 0;
    top: calc(100% + 6px);
    width: 140px;
    background-color: var(--color-white);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg);
    padding: 0.35rem;
    z-index: 100;
}

.presence-dropdown-menu.show {
    display: block;
}

.presence-opt {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    width: 100%;
    padding: 0.45rem 0.65rem;
    border: none;
    background: none;
    font-size: 0.8rem;
    color: var(--color-dark);
    text-align: left;
    border-radius: var(--radius-sm);
    cursor: pointer;
}

.presence-opt:hover {
    background-color: var(--color-bg);
}

.agent-profile {
    display: flex;
    align-items: center;
    gap: 0.6rem;
    font-size: 0.85rem;
    color: #E2E8F0;
}

.agent-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--color-accent), var(--color-accent-light));
    color: var(--color-white);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 0.85rem;
}

.btn-logout {
    background: none;
    border: none;
    color: #94A3B8;
    cursor: pointer;
    padding: 0.3rem 0.5rem;
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: color 0.15s;
}

.btn-logout:hover {
    color: var(--color-danger);
}

/* ==========================================================================
   MAIN CONSOLE 4-COLUMN WORKSPACE
   ========================================================================== */
.agent-workspace {
    display: grid;
    grid-template-columns: 200px 320px 1fr 300px;
    height: calc(100vh - 56px);
    overflow: hidden;
    background-color: var(--color-bg);
}

/* Column 1: Filters & Channels */
.panel-filters {
    background-color: var(--color-white);
    border-right: 1px solid var(--color-border);
    display: flex;
    flex-direction: column;
    overflow-y: auto;
    padding: 1rem 0.75rem;
    gap: 1.5rem;
}

.filter-group-title {
    font-size: 0.7rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--color-secondary);
    padding: 0 0.5rem;
    margin-bottom: 0.4rem;
}

.filter-list {
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
}

.filter-btn {
    display: flex;
    align-items: center;
    justify-content: space-between;
    width: 100%;
    padding: 0.45rem 0.65rem;
    background: none;
    border: none;
    border-radius: var(--radius-sm);
    color: #475569;
    font-size: 0.85rem;
    font-weight: 500;
    cursor: pointer;
    text-align: left;
    transition: all 0.15s ease;
}

.filter-btn:hover {
    background-color: #F1F5F9;
    color: var(--color-dark);
}

.filter-btn.active {
    background-color: var(--color-primary-soft);
    color: var(--color-primary-dark);
    font-weight: 600;
}

.filter-counter {
    background-color: #E2E8F0;
    color: #475569;
    font-size: 0.7rem;
    font-weight: 600;
    padding: 0.1rem 0.45rem;
    border-radius: var(--radius-full);
}

.filter-btn.active .filter-counter {
    background-color: var(--color-primary);
    color: var(--color-white);
}

.channel-pill {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

/* Column 2: Conversation Queue List */
.panel-conversations {
    background-color: var(--color-white);
    border-right: 1px solid var(--color-border);
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.conv-list-header {
    padding: 0.85rem 1rem;
    border-bottom: 1px solid var(--color-border);
    display: flex;
    flex-direction: column;
    gap: 0.6rem;
    background-color: var(--color-white);
}

.conv-search-box {
    position: relative;
    width: 100%;
}

.conv-search-input {
    width: 100%;
    padding: 0.45rem 0.75rem 0.45rem 2rem;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    font-size: 0.8rem;
    background-color: #F8FAFC;
    color: var(--color-dark);
    outline: none;
    transition: border-color 0.15s;
}

.conv-search-input:focus {
    border-color: var(--color-primary);
    background-color: var(--color-white);
}

.conv-search-icon {
    position: absolute;
    left: 0.6rem;
    top: 50%;
    transform: translateY(-50%);
    color: #94A3B8;
    pointer-events: none;
}

.conv-items-scroll {
    flex: 1;
    overflow-y: auto;
    list-style: none;
}

.conv-item {
    padding: 0.85rem 1rem;
    border-bottom: 1px solid var(--color-border-light);
    cursor: pointer;
    transition: background-color 0.15s ease;
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
    position: relative;
}

.conv-item:hover {
    background-color: #F8FAFC;
}

.conv-item.active {
    background-color: #F0FDF4;
    border-left: 3px solid var(--color-primary);
}

.conv-item.human-pending {
    background-color: #FFFBEB;
    border-left: 3px solid var(--color-accent);
}

.conv-item-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.conv-customer-name {
    font-weight: 600;
    color: var(--color-dark);
    font-size: 0.88rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 180px;
}

.conv-time {
    font-size: 0.7rem;
    color: #94A3B8;
}

.conv-preview {
    font-size: 0.78rem;
    color: #64748B;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.conv-item-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.7rem;
    margin-top: 0.2rem;
}

.conv-badges {
    display: flex;
    align-items: center;
    gap: 0.35rem;
}

.badge {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    padding: 0.1rem 0.4rem;
    border-radius: var(--radius-sm);
    font-size: 0.68rem;
    font-weight: 600;
}

.badge-channel-website { background-color: #E0F2FE; color: #0369A1; }
.badge-channel-whatsapp { background-color: #DCFCE7; color: #15803D; }
.badge-channel-email { background-color: #F3E8FF; color: #7E22CE; }

.badge-mode-ai { background-color: #E0E7FF; color: #4338CA; }
.badge-mode-human-pending { background-color: #FEF3C7; color: #B45309; animation: pulse 2s infinite; }
.badge-mode-human { background-color: #DCFCE7; color: #15803D; }
.badge-mode-closed { background-color: #F1F5F9; color: #64748B; }

.conv-unread {
    background-color: var(--color-accent);
    color: var(--color-white);
    font-size: 0.65rem;
    font-weight: 700;
    padding: 0.1rem 0.4rem;
    border-radius: var(--radius-full);
}

/* Column 3: Active Conversation Thread */
.panel-thread {
    background-color: #F8FAFC;
    display: flex;
    flex-direction: column;
    height: 100%;
    overflow: hidden;
}

.thread-header {
    height: 56px;
    background-color: var(--color-white);
    border-bottom: 1px solid var(--color-border);
    padding: 0 1.25rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-shrink: 0;
}

.thread-header-info {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.thread-customer-title {
    font-weight: 700;
    font-size: 0.95rem;
    color: var(--color-dark);
}

.thread-actions {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

/* Human Handoff Banner */
.handoff-alert-banner {
    background: linear-gradient(90deg, #FFFBEB, #FEF3C7);
    border-bottom: 1px solid #FCD34D;
    padding: 0.75rem 1.25rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    flex-shrink: 0;
}

.handoff-alert-content {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.handoff-beacon {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background-color: var(--color-accent);
    box-shadow: 0 0 0 4px rgba(255, 138, 0, 0.25);
    animation: pulse 1.5s infinite;
}

.handoff-text h4 {
    font-size: 0.85rem;
    font-weight: 700;
    color: #92400E;
}

.handoff-text p {
    font-size: 0.75rem;
    color: #B45309;
}

.btn-accept-handoff {
    background-color: var(--color-accent);
    color: var(--color-white);
    border: none;
    padding: 0.45rem 1rem;
    border-radius: var(--radius-sm);
    font-weight: 600;
    font-size: 0.8rem;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    box-shadow: var(--shadow-sm);
    transition: background-color 0.15s;
    white-space: nowrap;
}

.btn-accept-handoff:hover {
    background-color: #EA580C;
}

/* Message Stream */
.thread-messages-scroll {
    flex: 1;
    overflow-y: auto;
    padding: 1.25rem;
    display: flex;
    flex-direction: column;
    gap: 0.85rem;
}

.message-row {
    display: flex;
    flex-direction: column;
    max-width: 75%;
}

.message-row.customer {
    align-self: flex-start;
}

.message-row.ai {
    align-self: flex-start;
}

.message-row.agent {
    align-self: flex-end;
}

.message-row.internal_note {
    align-self: stretch;
    max-width: 100%;
}

.message-row.system {
    align-self: center;
    max-width: 90%;
}

.message-sender {
    font-size: 0.7rem;
    font-weight: 600;
    color: #64748B;
    margin-bottom: 0.2rem;
    display: flex;
    align-items: center;
    gap: 0.4rem;
}

.message-row.agent .message-sender {
    justify-content: flex-end;
}

.message-bubble {
    padding: 0.75rem 1rem;
    border-radius: var(--radius-md);
    font-size: 0.88rem;
    line-height: 1.45;
    word-break: break-word;
    position: relative;
    box-shadow: var(--shadow-sm);
}

/* Customer message bubble */
.message-row.customer .message-bubble {
    background-color: var(--color-white);
    color: var(--color-dark);
    border: 1px solid var(--color-border);
    border-top-left-radius: 2px;
}

/* AI message bubble */
.message-row.ai .message-bubble {
    background-color: #EFF6FF;
    color: #1E3A8A;
    border: 1px solid #BFDBFE;
    border-top-left-radius: 2px;
}

/* Agent message bubble */
.message-row.agent .message-bubble {
    background-color: var(--color-primary);
    color: var(--color-white);
    border-top-right-radius: 2px;
}

/* Internal Note bubble */
.message-row.internal_note .message-bubble {
    background-color: #FFFDF5;
    border: 1px dashed #F59E0B;
    color: #78350F;
    border-radius: var(--radius-md);
}

.internal-note-tag {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    font-size: 0.7rem;
    font-weight: 700;
    color: #B45309;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    margin-bottom: 0.3rem;
}

/* System event bubble */
.message-row.system .message-bubble {
    background-color: #E2E8F0;
    color: #475569;
    font-size: 0.75rem;
    padding: 0.25rem 0.75rem;
    border-radius: var(--radius-full);
    text-align: center;
    box-shadow: none;
}

.message-meta {
    font-size: 0.65rem;
    color: #94A3B8;
    margin-top: 0.25rem;
    display: flex;
    align-items: center;
    gap: 0.3rem;
}

.message-row.agent .message-meta {
    justify-content: flex-end;
}

/* Typing indicator in stream */
.typing-indicator-row {
    display: none;
    align-self: flex-start;
    padding: 0.4rem 0.8rem;
    background-color: #E2E8F0;
    border-radius: var(--radius-full);
    color: #64748B;
    font-size: 0.75rem;
    font-style: italic;
}

/* Composer Panel */
.thread-composer {
    background-color: var(--color-white);
    border-top: 1px solid var(--color-border);
    padding: 0.75rem 1rem;
    flex-shrink: 0;
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.composer-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.8rem;
}

.composer-mode-tabs {
    display: flex;
    gap: 0.35rem;
}

.mode-tab-btn {
    background: none;
    border: 1px solid transparent;
    padding: 0.25rem 0.65rem;
    border-radius: var(--radius-sm);
    font-size: 0.78rem;
    font-weight: 600;
    cursor: pointer;
    color: var(--color-secondary);
    transition: all 0.15s;
}

.mode-tab-btn.active {
    background-color: #F1F5F9;
    color: var(--color-dark);
    border-color: var(--color-border);
}

.mode-tab-btn.note-mode.active {
    background-color: #FEF3C7;
    color: #92400E;
    border-color: #FCD34D;
}

.btn-ask-ai {
    background-color: #EFF6FF;
    color: #1D4ED8;
    border: 1px solid #BFDBFE;
    padding: 0.25rem 0.65rem;
    border-radius: var(--radius-sm);
    font-size: 0.78rem;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    transition: all 0.15s;
}

.btn-ask-ai:hover {
    background-color: #DBEAFE;
}

/* AI Draft Drawer */
.ai-draft-card {
    display: none;
    background-color: #F0FDF4;
    border: 1px solid #BBF7D0;
    border-radius: var(--radius-md);
    padding: 0.75rem;
    margin-bottom: 0.5rem;
}

.ai-draft-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.75rem;
    font-weight: 700;
    color: #166534;
    margin-bottom: 0.4rem;
}

.ai-draft-body {
    font-size: 0.85rem;
    color: #14532D;
    line-height: 1.4;
    margin-bottom: 0.5rem;
    white-space: pre-wrap;
}

.ai-draft-actions {
    display: flex;
    align-items: center;
    gap: 0.4rem;
}

.btn-draft-action {
    padding: 0.2rem 0.55rem;
    border-radius: var(--radius-sm);
    font-size: 0.75rem;
    font-weight: 600;
    cursor: pointer;
    border: 1px solid transparent;
}

.btn-draft-use { background-color: var(--color-primary); color: var(--color-white); }
.btn-draft-edit { background-color: #E2E8F0; color: #334155; }
.btn-draft-discard { background: none; color: #64748B; }

.composer-input-row {
    display: flex;
    align-items: flex-end;
    gap: 0.6rem;
}

.composer-textarea {
    flex: 1;
    resize: none;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    padding: 0.65rem 0.85rem;
    font-family: inherit;
    font-size: 0.88rem;
    line-height: 1.4;
    outline: none;
    min-height: 48px;
    max-height: 120px;
    transition: border-color 0.15s;
}

.composer-textarea:focus {
    border-color: var(--color-primary);
}

.composer-textarea.note-mode {
    background-color: #FFFDF5;
    border-color: #FCD34D;
}

.btn-send {
    background-color: var(--color-primary);
    color: var(--color-white);
    border: none;
    border-radius: var(--radius-md);
    padding: 0.65rem 1.1rem;
    font-weight: 600;
    font-size: 0.85rem;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    transition: background-color 0.15s;
    height: 40px;
}

.btn-send:hover {
    background-color: var(--color-primary-dark);
}

.btn-send.note-mode {
    background-color: #D97706;
}

.btn-send.note-mode:hover {
    background-color: #B45309;
}

/* Column 4: Customer Context Panel */
.panel-context {
    background-color: var(--color-white);
    border-left: 1px solid var(--color-border);
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    padding: 1.25rem 1rem;
    gap: 1.25rem;
}

.context-card {
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    padding: 0.85rem;
    background-color: #F8FAFC;
}

.context-card-title {
    font-size: 0.72rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--color-secondary);
    margin-bottom: 0.6rem;
    display: flex;
    align-items: center;
    gap: 0.4rem;
}

.context-item {
    margin-bottom: 0.5rem;
    display: flex;
    flex-direction: column;
}

.context-item:last-child {
    margin-bottom: 0;
}

.context-label {
    font-size: 0.7rem;
    color: #64748B;
}

.context-val {
    font-size: 0.82rem;
    font-weight: 600;
    color: var(--color-dark);
}

.ai-intent-pill {
    display: inline-block;
    background-color: #EFF6FF;
    color: #1D4ED8;
    border: 1px solid #BFDBFE;
    padding: 0.2rem 0.5rem;
    border-radius: var(--radius-sm);
    font-size: 0.72rem;
    font-weight: 600;
    margin-top: 0.2rem;
}

/* Empty state */
.empty-thread-placeholder {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    height: 100%;
    color: #94A3B8;
    text-align: center;
    padding: 2rem;
}

.empty-thread-placeholder svg {
    width: 48px;
    height: 48px;
    margin-bottom: 0.75rem;
    opacity: 0.5;
}

/* Auth Layout Styling */
.auth-container {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, #065F46 0%, #1F2937 100%);
    padding: 1.5rem;
}

.auth-card {
    background-color: var(--color-white);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    width: 100%;
    max-width: 420px;
    padding: 2.25rem 2rem;
}

.auth-logo-header {
    text-align: center;
    margin-bottom: 1.75rem;
}

.auth-brand-logo-wrap {
    display: flex;
    justify-content: center;
    align-items: center;
    margin-bottom: 0.85rem;
}

.auth-full-logo {
    height: 90px;
    width: auto;
    max-width: 100%;
    object-fit: contain;
    filter: drop-shadow(0 4px 14px rgba(22, 163, 74, 0.15));
    transition: transform 0.25s ease;
}

.auth-full-logo:hover {
    transform: scale(1.03);
}

.auth-title {
    font-size: 1.35rem;
    font-weight: 800;
    color: var(--color-dark);
    margin-top: 0.6rem;
}

.auth-subtitle {
    font-size: 0.85rem;
    color: var(--color-secondary);
    margin-top: 0.2rem;
}

.form-group {
    margin-bottom: 1.1rem;
}

.form-label {
    display: block;
    font-size: 0.8rem;
    font-weight: 600;
    color: #334155;
    margin-bottom: 0.35rem;
}

.form-input {
    width: 100%;
    padding: 0.6rem 0.85rem;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    font-size: 0.88rem;
    outline: none;
    transition: border-color 0.15s;
}

.form-input:focus {
    border-color: var(--color-primary);
}

.btn-primary-block {
    width: 100%;
    background-color: var(--color-primary);
    color: var(--color-white);
    border: none;
    padding: 0.7rem;
    border-radius: var(--radius-sm);
    font-weight: 700;
    font-size: 0.9rem;
    cursor: pointer;
    transition: background-color 0.15s;
    margin-top: 0.5rem;
}

.btn-primary-block:hover {
    background-color: var(--color-primary-dark);
}

.alert {
    padding: 0.75rem 1rem;
    border-radius: var(--radius-sm);
    font-size: 0.82rem;
    margin-bottom: 1.25rem;
}

.alert-danger {
    background-color: #FEF2F2;
    border: 1px solid #FECACA;
    color: #991B1B;
}

.alert-success {
    background-color: #F0FDF4;
    border: 1px solid #BBF7D0;
    color: #166534;
}

/* ==========================================================================
   MOBILE & RESPONSIVE CONSOLE STYLING
   ========================================================================== */
.btn-mobile-menu {
    display: none;
    background: none;
    border: none;
    color: var(--color-white);
    cursor: pointer;
    padding: 0.35rem;
    border-radius: var(--radius-sm);
    line-height: 1;
}

.btn-mobile-menu:hover {
    background-color: rgba(255, 255, 255, 0.1);
}

.btn-back-to-inbox {
    display: none;
    align-items: center;
    gap: 0.35rem;
    background: #F1F5F9;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    color: var(--color-dark);
    padding: 0.35rem 0.65rem;
    font-size: 0.8rem;
    font-weight: 600;
    cursor: pointer;
    margin-right: 0.5rem;
}

.btn-back-to-inbox:hover {
    background-color: #E2E8F0;
}

.btn-mobile-context-toggle {
    display: none;
    align-items: center;
    justify-content: center;
    background: #F1F5F9;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    color: var(--color-dark);
    width: 32px;
    height: 32px;
    cursor: pointer;
}

.btn-mobile-context-toggle:hover {
    background-color: #E2E8F0;
}

.context-drawer-header {
    display: none;
    align-items: center;
    justify-content: space-between;
    padding-bottom: 0.75rem;
    margin-bottom: 0.5rem;
    border-bottom: 1px solid var(--color-border);
}

.btn-close-context, .btn-close-drawer {
    background: none;
    border: none;
    font-size: 1.5rem;
    line-height: 1;
    color: #94A3B8;
    cursor: pointer;
    padding: 0 0.35rem;
}

.btn-close-context:hover, .btn-close-drawer:hover {
    color: var(--color-dark);
}

/* Mobile Slide-out Navigation Drawer */
.mobile-drawer-overlay, .context-drawer-overlay {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(15, 23, 42, 0.6);
    backdrop-filter: blur(2px);
    z-index: 150;
    opacity: 0;
    transition: opacity 0.25s ease;
}

.mobile-drawer-overlay.show, .context-drawer-overlay.show {
    display: block;
    opacity: 1;
}

.mobile-nav-drawer {
    position: fixed;
    top: 0;
    right: -300px;
    bottom: 0;
    width: 280px;
    background-color: var(--color-dark);
    color: var(--color-white);
    z-index: 160;
    box-shadow: -4px 0 20px rgba(0, 0, 0, 0.3);
    transition: right 0.25s cubic-bezier(0.16, 1, 0.3, 1);
    overflow-y: auto;
    display: flex;
    flex-direction: column;
}

.mobile-nav-drawer.open {
    right: 0;
}

.mobile-drawer-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 1.25rem 1rem;
    border-bottom: 1px solid rgba(255, 255, 255, 0.1);
}

.mobile-nav-links {
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
}

.mobile-nav-item {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.65rem 0.85rem;
    color: #94A3B8;
    text-decoration: none;
    font-size: 0.92rem;
    font-weight: 500;
    border-radius: var(--radius-sm);
    transition: all 0.15s;
}

.mobile-nav-item:hover, .mobile-nav-item.active {
    background-color: rgba(34, 197, 94, 0.15);
    color: var(--color-white);
}

.btn-logout-mobile {
    width: 100%;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.65rem;
    background-color: rgba(239, 68, 68, 0.15);
    color: #F87171;
    border: 1px solid rgba(239, 68, 68, 0.3);
    border-radius: var(--radius-sm);
    font-size: 0.88rem;
    font-weight: 600;
    cursor: pointer;
}

/* Mobile Filter Pills */
.mobile-filter-pills {
    display: none;
    gap: 0.4rem;
    overflow-x: auto;
    padding: 0.5rem 0.1rem;
    white-space: nowrap;
    -webkit-overflow-scrolling: touch;
    scrollbar-width: none;
}

.mobile-filter-pills::-webkit-scrollbar {
    display: none;
}

.mobile-pill {
    background: #F1F5F9;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-full);
    padding: 0.25rem 0.7rem;
    font-size: 0.75rem;
    font-weight: 600;
    color: #475569;
    cursor: pointer;
    flex-shrink: 0;
    transition: all 0.15s;
}

.mobile-pill.active {
    background-color: var(--color-primary);
    color: var(--color-white);
    border-color: var(--color-primary);
}

/* Responsive Breakpoints */
@media (max-width: 1200px) {
    .agent-workspace {
        grid-template-columns: 180px 300px 1fr;
    }
    .panel-context {
        display: none;
    }
}

@media (max-width: 860px) {
    /* Header on Mobile */
    .agent-header {
        padding: 0 0.85rem;
    }

    .main-nav, .desktop-only {
        display: none !important;
    }

    .btn-mobile-menu {
        display: inline-flex;
    }

    .org-indicator {
        max-width: 120px;
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
    }

    /* Workspace Mobile Switcher (Inbox -> Thread -> Context) */
    .agent-workspace {
        display: block;
        position: relative;
        height: calc(100vh - 56px);
        overflow: hidden;
    }

    .panel-filters {
        display: none;
    }

    .mobile-filter-pills {
        display: flex;
    }

    /* Default View on Mobile: Conversation Queue List */
    .panel-conversations {
        display: flex;
        width: 100%;
        height: 100%;
        border-right: none;
    }

    /* Thread is hidden until a conversation is opened */
    .panel-thread {
        display: none;
        width: 100%;
        height: 100%;
    }

    /* When conversation is active on mobile */
    .agent-workspace.mobile-view-thread .panel-conversations {
        display: none;
    }

    .agent-workspace.mobile-view-thread .panel-thread {
        display: flex;
    }

    /* Show back button and info toggle in thread */
    .btn-back-to-inbox {
        display: inline-flex;
    }

    .btn-mobile-context-toggle {
        display: inline-flex;
    }

    .thread-header {
        padding: 0 0.75rem;
        gap: 0.5rem;
    }

    .thread-header-info {
        min-width: 0;
        flex: 1;
        gap: 0.5rem;
    }

    .thread-header-info > div {
        min-width: 0;
        overflow: hidden;
    }

    .thread-customer-title {
        font-size: 0.86rem;
        max-width: 120px;
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
    }

    /* Handoff Banner on Mobile */
    .handoff-alert-banner {
        flex-direction: column;
        align-items: stretch;
        gap: 0.6rem;
        padding: 0.75rem 0.85rem;
    }

    .handoff-alert-content {
        gap: 0.6rem;
    }

    .btn-accept-handoff {
        width: 100%;
        justify-content: center;
        padding: 0.55rem;
        font-size: 0.82rem;
    }

    /* Slide-out Customer Context Drawer on Mobile */
    .panel-context {
        display: flex;
        position: fixed;
        top: 0;
        right: -320px;
        bottom: 0;
        width: 300px;
        max-width: 85vw;
        z-index: 180;
        background-color: var(--color-white);
        box-shadow: -4px 0 20px rgba(0, 0, 0, 0.2);
        transition: right 0.25s cubic-bezier(0.16, 1, 0.3, 1);
        overflow-y: auto;
        border-left: 1px solid var(--color-border);
    }

    .panel-context.open-drawer {
        right: 0;
    }

    .context-drawer-header {
        display: flex;
    }

    /* Messages & Composer on Mobile */
    .thread-messages-scroll {
        padding: 0.75rem 0.85rem;
    }

    .message-row {
        max-width: 90%;
    }

    .message-bubble {
        font-size: 0.84rem;
        padding: 0.6rem 0.8rem;
    }

    .thread-composer {
        padding: 0.5rem 0.75rem;
    }

    .composer-toolbar {
        margin-bottom: 0.35rem;
    }

    .composer-mode-tabs .mode-tab {
        padding: 0.25rem 0.5rem;
        font-size: 0.72rem;
    }

    .btn-ask-ai {
        padding: 0.25rem 0.55rem;
        font-size: 0.72rem;
    }

    .composer-textarea {
        font-size: 0.85rem;
        padding: 0.5rem 0.65rem;
        min-height: 52px;
    }

    .btn-send {
        padding: 0.5rem 0.85rem;
        font-size: 0.8rem;
    }
}